EvolutionAPI + Chatwoot -> No envia imagenes desde chatwoot #2212
Description
Welcome!
- Yes, I have searched for similar issues on GitHub and found none.
What did you do?
ES:
Tengo este error al intentar enviar imágenes desde chatwoot (probé con .jpeg, .jpg, .png, etc.)
EN:
I have this error when trying to send images from Chatwoot (.jpeg, .jpg, .png, etc.)
PT:
Estou com esse erro ao tentar enviar imagens pelo Chatwoot (.jpeg, .jpg, .png, etc.)
[Evolution API] [MARUEG-PROD] v2.3.6 177 - Mon Nov 10 2025 23:46:31 ERROR [ChannelStartupService] [object]
Error: Input buffer contains unsupported image format
at Sharp.toBuffer (/evolution/node_modules/sharp/lib/output.js:163:17)
at eo.prepareMediaMessage (/evolution/dist/main.js:262:16957)
at eo.mediaMessage (/evolution/dist/main.js:262:20193)
at xe.sendAttachment (/evolution/dist/main.js:83:12061)
at xe.receiveWebhook (/evolution/dist/main.js:85:243)
at process.processTicksAndRejections (node:internal/process/task_queues:105:5)
at async zo.dataValidate (/evolution/dist/main.js:315:84793)
at async /evolution/dist/main.js:315:127826
[Evolution API] v2.3.6 177 - Mon Nov 10 2025 23:46:31 ERROR [ChatwootService] [object]
{
status: 500,
error: 'Internal Server Error',
message: [ 'Error: Input buffer contains unsupported image format' ]
}
[Evolution API] v2.3.6 177 - Mon Nov 10 2025 23:46:31 ERROR [ChatwootService] [object]
{
status: 500,
error: 'Internal Server Error',
message: [ 'Error: Input buffer contains unsupported image format' ]
}
What did you expect?
Español:
Poder enviar imágenes desde chatwoot.
Inglés:
To be able to send images from Chatwoot.
Portugués:
Conseguir enviar imagens pelo Chatwoot.
What did you observe instead of what you expected?
Que no es posible enviar las imagenes.
Screenshots/Videos
Which version of the API are you using?
EvolutionAPI v2.3.6 and 2.3000.1029685030
What is your environment?
Linux
Other environment specifications
No response
If applicable, paste the log output
No response
Additional Notes
No response