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| 1 | +============ |
| 2 | +Mail Gateway |
| 3 | +============ |
| 4 | + |
| 5 | +.. |
| 6 | + !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! |
| 7 | + !! This file is generated by oca-gen-addon-readme !! |
| 8 | + !! changes will be overwritten. !! |
| 9 | + !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! |
| 10 | + !! source digest: sha256:1fc341f96ecbd2a96d20eb12aae392827aa821f05dbda6cc30a702d19a58f223 |
| 11 | + !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! |
| 12 | +
|
| 13 | +.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png |
| 14 | + :target: https://odoo-community.org/page/development-status |
| 15 | + :alt: Beta |
| 16 | +.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png |
| 17 | + :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html |
| 18 | + :alt: License: AGPL-3 |
| 19 | +.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fsocial-lightgray.png?logo=github |
| 20 | + :target: https://github.com/OCA/social/tree/17.0/mail_gateway |
| 21 | + :alt: OCA/social |
| 22 | +.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png |
| 23 | + :target: https://translation.odoo-community.org/projects/social-17-0/social-17-0-mail_gateway |
| 24 | + :alt: Translate me on Weblate |
| 25 | +.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png |
| 26 | + :target: https://runboat.odoo-community.org/builds?repo=OCA/social&target_branch=17.0 |
| 27 | + :alt: Try me on Runboat |
| 28 | + |
| 29 | +|badge1| |badge2| |badge3| |badge4| |badge5| |
| 30 | + |
| 31 | +This module will allow you to integrate an external chat system in your |
| 32 | +Odoo system. It requires extra modules with the specific configuration |
| 33 | +of each chat system, like mail_gateway_telegram or |
| 34 | +mail_gateway_whatsapp. |
| 35 | + |
| 36 | +This way, a group of users can respond customers or any other set of |
| 37 | +partners within Odoo, but the messages will be sent through the external |
| 38 | +chat system. |
| 39 | + |
| 40 | +**Table of contents** |
| 41 | + |
| 42 | +.. contents:: |
| 43 | + :local: |
| 44 | + |
| 45 | +Usage |
| 46 | +===== |
| 47 | + |
| 48 | +When external messages are received, they will be directly sent to the |
| 49 | +discuss menu. Answering to these messages will send the answer to the |
| 50 | +external contact. We can assign this messages to any record using the |
| 51 | +message actions. Also, we can assign the sender to a partner using the |
| 52 | +followers menu and selecting the partner. |
| 53 | + |
| 54 | +On a standard record associated to a partner with external chat, we can |
| 55 | +send messages to the external contact directly selecting the methods of |
| 56 | +the partner. To use this, we just need to use the |
| 57 | + |
| 58 | +It is recomended to enable chatter notification to all users that will |
| 59 | +receive messages from gateways. |
| 60 | + |
| 61 | +Bug Tracker |
| 62 | +=========== |
| 63 | + |
| 64 | +Bugs are tracked on `GitHub Issues <https://github.com/OCA/social/issues>`_. |
| 65 | +In case of trouble, please check there if your issue has already been reported. |
| 66 | +If you spotted it first, help us to smash it by providing a detailed and welcomed |
| 67 | +`feedback <https://github.com/OCA/social/issues/new?body=module:%20mail_gateway%0Aversion:%2017.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_. |
| 68 | + |
| 69 | +Do not contact contributors directly about support or help with technical issues. |
| 70 | + |
| 71 | +Credits |
| 72 | +======= |
| 73 | + |
| 74 | +Authors |
| 75 | +------- |
| 76 | + |
| 77 | +* Creu Blanca |
| 78 | +* Dixmit |
| 79 | + |
| 80 | +Contributors |
| 81 | +------------ |
| 82 | + |
| 83 | +- Enric Tobella |
| 84 | +- Olga Marco |
| 85 | + |
| 86 | +Other credits |
| 87 | +------------- |
| 88 | + |
| 89 | +This work has been funded by AEOdoo (Asociación Española de Odoo - |
| 90 | +https://www.aeodoo.org) |
| 91 | + |
| 92 | +Maintainers |
| 93 | +----------- |
| 94 | + |
| 95 | +This module is maintained by the OCA. |
| 96 | + |
| 97 | +.. image:: https://odoo-community.org/logo.png |
| 98 | + :alt: Odoo Community Association |
| 99 | + :target: https://odoo-community.org |
| 100 | + |
| 101 | +OCA, or the Odoo Community Association, is a nonprofit organization whose |
| 102 | +mission is to support the collaborative development of Odoo features and |
| 103 | +promote its widespread use. |
| 104 | + |
| 105 | +This module is part of the `OCA/social <https://github.com/OCA/social/tree/17.0/mail_gateway>`_ project on GitHub. |
| 106 | + |
| 107 | +You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute. |
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