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This module will allow you to integrate an external chat system in your Odoo system.
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It requires extra modules with the specific configuration of each chat system, like `mail_gateway_telegram` or `mail_gateway_whatsapp`.
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This module will allow you to integrate an external chat system in your
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Odoo system. It requires extra modules with the specific configuration
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of each chat system, like mail_gateway_telegram or
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mail_gateway_whatsapp.
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This way, a group of users can respond customers or any other set
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of partners within Odoo, but the messages will be sent through the external chat system.
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This way, a group of users can respond customers or any other set of
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partners within Odoo, but the messages will be sent through the external
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chat system.
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**Table of contents**
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@@ -42,48 +45,52 @@ of partners within Odoo, but the messages will be sent through the external chat
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Usage
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=====
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When external messages are received, they will be directly sent to the discuss menu.
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Answering to these messages will send the answer to the external contact.
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We can assign this messages to any record using the message actions.
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Also, we can assign the sender to a partner using the followers menu and selecting the partner.
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When external messages are received, they will be directly sent to the
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discuss menu. Answering to these messages will send the answer to the
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external contact. We can assign this messages to any record using the
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message actions. Also, we can assign the sender to a partner using the
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followers menu and selecting the partner.
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On a standard record associated to a partner with external chat, we can send messages to the external contact directly selecting the methods of the partner.
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To use this, we just need to use the
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On a standard record associated to a partner with external chat, we can
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send messages to the external contact directly selecting the methods of
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the partner. To use this, we just need to use the
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It is recomended to enable chatter notification to all users that will receive messages from gateways.
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It is recomended to enable chatter notification to all users that will
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receive messages from gateways.
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Bug Tracker
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===========
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Bugs are tracked on `GitHub Issues <https://github.com/OCA/social/issues>`_.
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In case of trouble, please check there if your issue has already been reported.
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If you spotted it first, help us to smash it by providing a detailed and welcomed
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