Cannot create new documents, existing documents are not displayed

[kaldonir]

This issue is unique.

• I have used the search tool and did not find an issue describing my bug.

Operating System of DocumentServer

Linux (DEB package), Linux (RPM package)

Version information

12.7.0.1936

Expected Behavior

I should be able to view, create and edit documents as intended.

Actual Behavior

"My documents" shows "No files to be displayed in this section", but it should contain at least some sample files on my fresh user account. I remember them being there at some point in the past, but they are no longer there. The network console in my browser indicates that a request to Products/Files/Services/WCFService/service.svc/folders is correctly answered with an XML containing all files (uploaded by me, and sample files), but they aren't displayed correctly. There is no error displayed in the JS console.

I cannot create any new files. Clicking on Create -> Document opens an input field in the bottom left, and messes up the layout on the rest of the page: Screenshot This is the whole page, I didn't crop anything.

Hitting Enter on the input field in the bototm left doesn't do anything besides trigger this JS error:

Uncaught TypeError: Cannot read properties of null (reading 'substring')
    at s (files-O8xzJLV7AjKzUikjLJcRzw2.js?ver=12.7.0.1932:11:10189)
    at HTMLInputElement.<anonymous> (files-O8xzJLV7AjKzUikjLJcRzw2.js?ver=12.7.0.1932:11:11597)
    at HTMLInputElement.dispatch (head-85o-mhK12AyYDcSISojXcg2.js?ver=12.7.0.1932:2:49431)
    at y.handle (head-85o-mhK12AyYDcSISojXcg2.js?ver=12.7.0.1932:2:47433)

I can upload files, which opens a pop-up in the bottom right, and from this I can open that file. Within, e.g., the Presentation editor, I can view "recently open files", and edit them from there, but there doesn't seem to be a way to open the editor without uploading a new file.

My user account seems to be the only one affected by this issue. Disabling, deleting, and re-enabling the user account didn't help.

Reproduction Steps

No response

Additional information

No response

[kaldonir]

@xanderio

[Carazyda]

Hello @kaldonir, please describe in more detail:

1. How did you install Onlyoffice Workspace?
2. Is the issue only for one user account? Can other users access their "My Documents"?
3. Can you access Coomon Documents?
4. What browser are you using? Try another one.
5. Please check the errors in web.log and web.files.log.
6. Also try updating to 12.7.1.

[kaldonir]

1. How did you install Onlyoffice Workspace?

As far as I know it's installed via Docker. I'll check again and report back.

2. Is the issue only for one user account? Can other users access their "My Documents"?

I am the only one who is affected by this.

3. Can you access Coomon Documents?

I cannot access any documents at all.

4. What browser are you using? Try another one.

• I'm using Chromium Version 133.0.6943.53 (Official Build) (64-bit). Cache and cookies cleared.
• I had tested it earlier in Google Chrome, where the same happened, but I can't reproduce it now. It works.
• In Firefox it works.

My earlier tests indicated that it is not browser-related, which is why I thought it has to do with my account, but now it looks like it has something to do with my specific browser.

5. Please check the errors in web.log and web.files.log.
6. Also try updating to 12.7.1.

Will report back on these.