Something is blocking Home Assistant from wrapping up the start up phase #4347
Description
Describe the issue you are experiencing
Octopus energy “Failed to set up”. None of the Octopus devices are working, electricity meter, electricity meter export or gas meter. All of their sensors are showing unavailable. And the Octopus entities are not showing any data.
Not sure how to in-install or re-install and do not wish to loose any data either.
HA Core log:
——————-
Logger: homeassistant.core
Source: core.py:551
First occurred: 5 October 2025 at 00:07:26 (1 occurrence)
Last logged: 5 October 2025 at 00:07:26
Something is blocking Home Assistant from wrapping up the start up phase. We're going to continue anyway. Please report the following info at https://github.com/home-assistant/core/issues: person, counter, ibeacon, blueprint, file_upload, meross_lan, system_log, wake_word, zha.update, upnp, zha.button, history, matter.switch, media_player, meross_lan.switch, persistent_notification, thread, ssdp, homeassistant_yellow, lock, http, esphome, homekit_controller.media_player, hacs.switch, frontend, matter.lock, matter.number, hardware, cover, meross_lan.update, intent, file, light, hassio.binary_sensor, number, script, matter.sensor, camera, sun.sensor, search, input_number, webostv, homeassistant.scene, repairs, matter.climate, zha.cover, vacuum, lovelace, zha.lock, device_automation, matter.light, matter.cover, input_button, siren, meross_lan.light, stt, analytics, androidtv_remote, backup, input_datetime, climate, zha.number, hacs, default_config, bluetooth_adapters, hacs.update, switch, trace, zha.switch, config, input_select, matter, logbook, sensor, binary_sensor, notify, zha.climate, auth, onboarding, meross_lan.button, zha.light, image_upload, zha.binary_sensor, zha, sun.binary_sensor, button, mqtt, mobile_app.device_tracker, hassio.update, assist_pipeline, media_source, zha.device_tracker, octopus_energy, fronius, api, tts, mobile_app.sensor, update, event, emulated_hue, zeroconf, conversation, backup.sensor, homeassistant, mobile_app.notify, meross_lan.sensor, webostv.notify, automation, yale_smart_alarm, esphome.sensor, matter.valve, mobile_app.binary_sensor, network, hassio, websocket_api, scene, hassio.switch, zha.alarm_control_panel, ibeacon.sensor, dhcp, my, zha.siren, homekit_controller.switch, alarm_control_panel, application_credentials, ibeacon.device_tracker, met, schedule, cast, usage_prediction, diagnostics, matter.select, homeassistant_hardware, homeassistant_alerts, matter.event, energy.sensor, oralb, backup.event, cloud.tts, stream, cast.media_player, go2rtc, sun, shelly, zone, select, matter.water_heater, recorder, fan, ipp, zha.fan, webhook, input_boolean, hassio.sensor, cloud, ffmpeg, fronius.sensor, webostv.media_player, matter.button, homekit_controller, forecast_solar, device_tracker, valve, matter.update, zha.sensor, matter.vacuum, system_health, homeassistant_yellow.update, timer, matter.fan, tag, energy, input_text, homekit, zha.select, bluetooth, oralb.sensor, usb, mobile_app, homekit_controller.button, water_heater, logger, matter.binary_sensor The system is waiting for tasks: {<Task pending name='Task-1345' coro=<HacsBase.startup_tasks() running at /config/custom_components/hacs/base.py:667> wait_for=<_GatheringFuture pending cb=[Task.task_wakeup()]> cb=[set.remove()]>}
HA Core log - Octopus energy
————————————————
Logger: homeassistant.config_entries
Source: config_entries.py:761
First occurred: 5 October 2025 at 00:06:52 (1 occurrence)
Last logged: 5 October 2025 at 00:06:52
Error setting up entry A-ABED6E49 for octopus_energy
Traceback (most recent call last):
File "/usr/local/lib/python3.13/site-packages/aiohttp/resolver.py", line 117, in resolve
resp = await self._resolver.getaddrinfo(
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
...<5 lines>...
)
^
aiodns.error.DNSError: (3, 'DNS server returned general failure')
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "/usr/local/lib/python3.13/site-packages/aiohttp/connector.py", line 1532, in _create_direct_connection
hosts = await self._resolve_host(host, port, traces=traces)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.13/site-packages/aiohttp/connector.py", line 1148, in _resolve_host
return await asyncio.shield(resolved_host_task)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.13/site-packages/aiohttp/connector.py", line 1179, in _resolve_host_with_throttle
addrs = await self._resolver.resolve(host, port, family=self._family)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.13/site-packages/aiohttp/resolver.py", line 126, in resolve
raise OSError(None, msg) from exc
OSError: [Errno None] DNS server returned general failure
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "/usr/src/homeassistant/homeassistant/config_entries.py", line 761, in __async_setup_with_context
result = await component.async_setup_entry(hass, self)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/config/custom_components/octopus_energy/init.py", line 159, in async_setup_entry
await async_setup_dependencies(hass, config)
File "/config/custom_components/octopus_energy/init.py", line 315, in async_setup_dependencies
account_info = await client.async_get_account(config[CONFIG_ACCOUNT_ID])
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/config/custom_components/octopus_energy/api_client/init.py", line 864, in async_get_account
await self.async_refresh_token()
File "/config/custom_components/octopus_energy/api_client/init.py", line 702, in async_refresh_token
await self.__async_fetch_token()
File "/config/custom_components/octopus_energy/api_client/init.py", line 722, in __async_fetch_token
async with client.post(url, headers=headers, json=payload) as token_response:
~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.13/site-packages/aiohttp/client.py", line 1488, in aenter
self._resp: _RetType = await self._coro
^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.13/site-packages/aiohttp/client.py", line 770, in _request
resp = await handler(req)
^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.13/site-packages/aiohttp/client.py", line 725, in _connect_and_send_request
conn = await self._connector.connect(
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
req, traces=traces, timeout=real_timeout
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
)
^
File "/usr/local/lib/python3.13/site-packages/aiohttp/connector.py", line 642, in connect
proto = await self._create_connection(req, traces, timeout)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.13/site-packages/aiohttp/connector.py", line 1209, in _create_connection
_, proto = await self._create_direct_connection(req, traces, timeout)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.13/site-packages/aiohttp/connector.py", line 1538, in _create_direct_connection
raise ClientConnectorDNSError(req.connection_key, exc) from exc
aiohttp.client_exceptions.ClientConnectorDNSError: Cannot connect to host api.octopus.energy:443 ssl:default [DNS server returned general failure]
What operating system image do you use?
yellow (Home Assistant Yellow)
What version of Home Assistant Operating System is installed?
6.12.34-haos-raspi
Did the problem occur after upgrading the Operating System?
No
Hardware details
Running on a Home Assistant Yellow
Steps to reproduce the issue
...
Anything in the Supervisor logs that might be useful for us?
2025-10-05 00:06:33.019 INFO (MainThread) [supervisor.homeassistant.api] Updated Home Assistant API token
2025-10-05 00:06:33.028 INFO (MainThread) [supervisor.homeassistant.core] Home Assistant Core state changed to APIState(core_state='NOT_RUNNING', offline_db_migration=False)
2025-10-05 00:06:40.331 WARNING (sentry-sdk.BackgroundWorker) [urllib3.connectionpool] Retrying (Retry(total=2, connect=None, read=None, redirect=None, status=None)) after connection broken by 'NameResolutionError("<urllib3.connection.HTTPSConnection object at 0x7f88f07230>: Failed to resolve 'o427061.ingest.sentry.io' ([Errno -3] Try again)")': /api/5370612/envelope/
2025-10-05 00:06:45.336 WARNING (sentry-sdk.BackgroundWorker) [urllib3.connectionpool] Retrying (Retry(total=1, connect=None, read=None, redirect=None, status=None)) after connection broken by 'NameResolutionError("<urllib3.connection.HTTPSConnection object at 0x7f81224e10>: Failed to resolve 'o427061.ingest.sentry.io' ([Errno -3] Try again)")': /api/5370612/envelope/
2025-10-05 00:06:50.341 WARNING (sentry-sdk.BackgroundWorker) [urllib3.connectionpool] Retrying (Retry(total=0, connect=None, read=None, redirect=None, status=None)) after connection broken by 'NameResolutionError("<urllib3.connection.HTTPSConnection object at 0x7f81224a50>: Failed to resolve 'o427061.ingest.sentry.io' ([Errno -3] Try again)")': /api/5370612/envelope/
2025-10-05 00:07:13.337 INFO (MainThread) [supervisor.homeassistant.core] Home Assistant Core state changed to APIState(core_state='STARTING', offline_db_migration=False)
2025-10-05 00:07:28.425 INFO (MainThread) [supervisor.homeassistant.core] Home Assistant Core state changed to APIState(core_state='RUNNING', offline_db_migration=False)
2025-10-05 00:07:28.426 INFO (MainThread) [supervisor.homeassistant.core] Detect a running Home Assistant instanceAnything in the Host logs that might be useful for us?
2025-10-05 00:05:02.889 RPi-Yellow kernel: usb 1-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
2025-10-05 00:05:02.890 RPi-Yellow kernel: usb 1-1.1: Product: ConBee II
2025-10-05 00:05:02.891 RPi-Yellow kernel: usb 1-1.1: Manufacturer: dresden elektronik ingenieurtechnik GmbH
2025-10-05 00:05:02.892 RPi-Yellow kernel: usb 1-1.1: SerialNumber: DE2476979
2025-10-05 00:05:02.893 RPi-Yellow kernel: cdc_acm 1-1.1:1.0: ttyACM0: USB ACM device
2025-10-05 01:05:04.488 RPi-Yellow kernel: usb 1-1.1: USB disconnect, device number 7
2025-10-05 01:05:04.810 RPi-Yellow kernel: usb 1-1.1: new full-speed USB device number 8 using dwc2
2025-10-05 01:05:05.014 RPi-Yellow kernel: usb 1-1.1: New USB device found, idVendor=1cf1, idProduct=0030, bcdDevice= 1.00
2025-10-05 01:05:05.017 RPi-Yellow kernel: usb 1-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
2025-10-05 01:05:05.018 RPi-Yellow kernel: usb 1-1.1: Product: ConBee II
2025-10-05 01:05:05.019 RPi-Yellow kernel: usb 1-1.1: Manufacturer: dresden elektronik ingenieurtechnik GmbH
2025-10-05 01:05:05.020 RPi-Yellow kernel: usb 1-1.1: SerialNumber: DE2476979
2025-10-05 01:05:05.021 RPi-Yellow kernel: cdc_acm 1-1.1:1.0: ttyACM0: USB ACM device
2025-10-05 01:05:08.071 RPi-Yellow kernel: usb 1-1.1: USB disconnect, device number 8
2025-10-05 01:05:08.454 RPi-Yellow kernel: usb 1-1.1: new full-speed USB device number 9 using dwc2System information
System Information
| version | core-2025.10.1 |
|---|---|
| installation_type | Home Assistant OS |
| dev | false |
| hassio | true |
| docker | true |
| container_arch | aarch64 |
| user | root |
| virtualenv | false |
| python_version | 3.13.7 |
| os_name | Linux |
| os_version | 6.12.34-haos-raspi |
| arch | aarch64 |
| timezone | Europe/London |
| config_dir | /config |
Home Assistant Community Store
| GitHub API | ok |
|---|---|
| GitHub Content | ok |
| GitHub Web | ok |
| HACS Data | ok |
| GitHub API Calls Remaining | 5000 |
| Installed Version | 2.0.5 |
| Stage | running |
| Available Repositories | 2353 |
| Downloaded Repositories | 4 |
Home Assistant Cloud
| logged_in | false |
|---|---|
| can_reach_cert_server | ok |
| can_reach_cloud_auth | ok |
| can_reach_cloud | ok |
Home Assistant Supervisor
| host_os | Home Assistant OS 16.2 |
|---|---|
| update_channel | stable |
| supervisor_version | supervisor-2025.10.0 |
| agent_version | 1.7.2 |
| docker_version | 28.3.3 |
| disk_total | 234.0 GB |
| disk_used | 9.3 GB |
| nameservers | 192.168.1.254, fe80::e8e:29ff:fe7e:8c1 |
| healthy | true |
| supported | true |
| host_connectivity | true |
| supervisor_connectivity | true |
| ntp_synchronized | true |
| virtualization | |
| board | yellow |
| supervisor_api | ok |
| version_api | ok |
| installed_addons | File editor (5.8.0), Studio Code Server (5.19.3), Samba share (12.5.2), Terminal & SSH (9.20.1), Matter Server (8.1.1), Mosquitto broker (6.5.2) |
Dashboards
| dashboards | 2 |
|---|---|
| resources | 1 |
| views | 2 |
| mode | storage |
Network Configuration
| adapters | lo (disabled), end0 (enabled, default, auto), hassio (disabled), docker0 (disabled), veth58852d2 (disabled), vethb108bb1 (disabled), veth68a2c49 (disabled), veth38756a5 (disabled), veth3e7ddcb (disabled), veth614b8f5 (disabled), vethba2ce2f (disabled), veth9b4ebd7 (disabled), vethb4ea96b (disabled) |
|---|---|
| ipv4_addresses | lo (127.0.0.1/8), end0 (192.168.1.32/24), hassio (172.30.32.1/23), docker0 (172.30.232.1/23), veth58852d2 (), vethb108bb1 (), veth68a2c49 (), veth38756a5 (), veth3e7ddcb (), veth614b8f5 (), vethba2ce2f (), veth9b4ebd7 (), vethb4ea96b () |
| ipv6_addresses | lo (::1/128), end0 (fd68:4bee:6bf2:dc91:730a:257b:c879:3e0f/64, fe80::5719:e9ba:7362:f7c9/64), hassio (fe80::9407:12ff:feb7:a46c/64), docker0 (fe80::dc8d:47ff:fe12:eca4/64), veth58852d2 (fe80::f85d:63ff:feee:3e83/64), vethb108bb1 (fe80::1863:d3ff:fe75:7169/64), veth68a2c49 (fe80::882:23ff:fee1:f69/64), veth38756a5 (fe80::607e:d6ff:fee4:cf6f/64), veth3e7ddcb (fe80::6c8f:9ff:fe90:189/64), veth614b8f5 (fe80::9cc9:8dff:feaa:a5dc/64), vethba2ce2f (fe80::444d:54ff:fe73:f22c/64), veth9b4ebd7 (fe80::50bf:9bff:fe69:f1f2/64), vethb4ea96b (fe80::208c:91ff:fed7:1cec/64) |
| announce_addresses | 192.168.1.32, fd68:4bee:6bf2:dc91:730a:257b:c879:3e0f, fe80::5719:e9ba:7362:f7c9 |
Recorder
| oldest_recorder_run | 27 September 2025 at 23:23 |
|---|---|
| current_recorder_run | 5 October 2025 at 00:06 |
| estimated_db_size | 310.57 MiB |
| database_engine | sqlite |
| database_version | 3.49.2 |
Additional information
No response