The Zendesk agent signature is not properly formatted inside ticket replies

[emilghittasv]

Preconditions
Sign in to SUMO.

Steps to reproduce
Steps to reproduce the behavior:

1. Submit a question to any premium product.
2. Log in to Zendesk with a support agent and leave a public reply to the ticket from step 1.
3. Navigate to the My Questions page in SUMO.
4. Click on the ticket/question submitted in step 1.

Expected behavior
The Zendesk support agent's signature is properly formatted.

Example:

Actual behavior
The Zendesk support agent's signature is not properly formatted.

Desktop:

• OS: Windows 11
• Browser: Firefox

Additional context
This issue is reproducible in stage