[Bug]: Desktop client windows 4.0.2 freeze file explorer

[ThomasAndreini]

⚠️ Before submitting, please verify the following: ⚠️

• This is a bug, not a question or a configuration issue.
• This issue is not already reported on Github (I've searched it).
• Nextcloud Server and Desktop Client are up to date. See Server Maintenance and Release Schedule and Desktop Releases for supported versions.
• I agree to follow Nextcloud's Code of Conduct

Bug description

After installing version 4.0.2 the icon does not appear next to the clock, in the task manager the service is started but has a CPU consumption of 5 to 10% and a disk consumption of about 5Mbit/s when opening the file explorer and trying to open any folder within nextcloud the file explorer freezes. Tried on two computers

Steps to reproduce

Install version 4.0.2 from 4.0.1 on windows

Expected behavior

That work

Which files are affected by this bug

everything

Operating system

Windows

Which version of the operating system you are running.

Windows 11 Pro

Package

Official Windows MSI

Nextcloud Server version

31.0.10

Nextcloud Desktop Client version

4.0.2

Is this bug present after an update or on a fresh install?

Updated from a minor version (ex. 3.16.1 to 3.16.2)

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

Are you using an external user-backend?

• Default internal user-backend
• LDAP/ Active Directory
• SSO - SAML
• Other

Nextcloud Server logs

Additional info

[Mika-6-9]

Almost the same for me, the icon doesn't appear (despite the settings in Windows personalization).
Not really a crash of Windows Explorer, but little or no display of the status of files/folders in VFS and a significant slowdown.
And no automatic lock/unlock function that works on Office documents.

Update :

• After several restarts, the icon appears in the system tray

• Right-clicking on a folder in File Explorer freezes (apparently only when the client is synchronizing)

• The graphical user interface (GUI) cannot be opened by clicking the icon while the client is synchronizing

• If the GUI is open (it opens successfully when the client is not synchronizing), everything freezes (GUI + File Explorer) when the client starts synchronizing

Windows 11 24H2 build 2610.7171
Server 29.0.14

[ThomasAndreini]

I can upload zip log but is 99MB, let me know if you need all or some specified files

[nilsding]

Thanks for the bug report; to better understand what's going on a client debug archive can be uploaded to https://cloud.nextcloud.com/s/gHkydEQntWd7C8s

in case the settings window can not be reached you could also upload an archive of the %APPDATA%/Nextcloud folder, that will contain most of the items that are part of the debug archive

[nimra98]

I added a debug archive.