Issue: Razorpay Returns 502, 500, 504 During Subscription Creation and Payment Validation

[parv06]

We are facing recurring issues where Razorpay API endpoints intermittently return 500, 502, or 504 errors, especially during the subscription flow. These failures are affecting our production environment and impacting user experience.

💥 When This Happens
During subscription creation

Endpoint: POST /v1/subscriptions

Issue: Razorpay sometimes returns 502 Bad Gateway or 500 Internal Server Error.

During payment validation

Endpoint: GET /v1/payments/{payment_id}

Issue: Razorpay randomly returns 504 Gateway Timeout or 500 Internal Server Error, even when the subscription is actually active.

POST /v1/subscriptions
Response: 502 Bad Gateway

@ankitdas13 @naveen-s-rzp @rzp-security-svc

[ankitdas13]

@parv06 Did this issue start recently, or was it working fine earlier? Also, could you please share the SDK version and Python version you're using?

[parv06]

@ankitdas13 This issue initially occurred in the sandbox environment, and later, we encountered the same behaviour in the live environment while creating a subscription.
We often encounter a timeout error during the subscription creation process.
We're using:
Backend:- Razorpay SDK version: 1.4.2
Python version: ( 3.11.4)

[ankitdas13]

@parv06 As per your comment, it seems there might be an issue on your server, as we haven’t received any similar issues from other merchants.
Have you checked this in the staging environment?