Issue acquiring certificates with SSL.com

[jamiekowalczik]

This is not a Posh-ACME issue as far as I can tell. Feel free to delete/close at your discretion. Just interested in whether or not anyone else has experience using Posh-ACME with SSL.com pre-paid orders.

I've followed their documentation but get the following when attempting to acquire wildcard or multi-domain certificates:
The client lacks sufficient authorization :: Not enough funds in the account to complete this request. Please visit https://secure.ssl.com/billing_profiles. If you need assistance, please contact support@ssl.com

Reference doc I followed:
https://www.ssl.com/guide/ssl-tls-certificate-issuance-and-revocation-with-acme/

I can acquire single domain certificates, but they are part of their free tier - the ACME requests don't seem to be consuming the orders/credits I have in my account yet when I acquire the free tier - they do show up in the same account.

I've got several support tickets open with SSL.com - so far, not satisfied with their response time so I figured I'd reach out here.

Getting the org to move to letsencrypt seems like a good discussion to have - they seem to have ACME/DNS-01 working flawlessly... for free.

[rmbolger]

Hey @jamiekowalczik, thanks for reaching out. Unfortunately, I have exactly zero experience using non-free ACME with SSL.com. So I personally can't help there. But happy to leave this open for others to chime in.

As far as alternatives, Let's Encrypt is definitely the most popular and historically robust ACME CA out there. But if your org isn't comfortable using a free service without some sort of paid support contract, Google's ACME CA which is part of their cloud platform is likely just as reliable. ZeroSSL also has various paid options in addition to their free ACME stuff. All 3 allow for free wildcard and multi-domain certs.
https://poshac.me/docs/latest/Guides/ACME-CA-Comparison

[jamiekowalczik]

Thanks Ryan. Your feedback and ability to share information here is greatly appreciated! I'm hopeful that I'll hear some good news within the next few days; regardless - this can be marked as closed if you don't hear from me or if others don't provide info after a week (or earlier if you prefer).
I'll post an update when/if I hear back from support.

[ulike123]

(link removed)

[rmbolger]

I don't think your script is really going to help here, @ulike123. Especially without any context as to why you posted it on this issue.

[ulike123]

Thanks dear and sorry for that 👍