feat: enhance support wizard with hierarchical topics, severity levels, and org-scoped filtering #2515

Copilot · 2025-10-27T06:37:19Z

Support Wizard Updates - COMPLETED ✅

All requirements from the issue have been successfully implemented.

Completed Features:

Recent Changes (Latest PR Feedback):

Replaced $effect with onDestroy: Changed cleanup logic from $effect with return function to standard onDestroy lifecycle hook for cleaner, more idiomatic code
Changed let to const for $derived values: Updated topicOptions, supportTimings, and supportWeekDays to use const since $derived values are read-only

Implementation Details:

1. Store Updates (src/routes/(console)/wizard/support/store.ts):

Added topic?: string field for sub-category selection
Added severity?: string field for ticket severity level
Changed default category from 'general' to 'technical'

2. Support Wizard UI (src/routes/(console)/supportWizard.svelte):

Svelte 5 Migration:
- Used $state rune for reactive variables (projectOptions)
- Used $derived rune with const for computed values (topicOptions, supportTimings, supportWeekDays)
- Used onMount for one-time project loading (avoiding reactive dependencies)
- Used onDestroy for cleanup (cleaner than $effect for simple cleanup)
Snippet Extraction:
- Created severityPopover snippet containing the entire popover markup
- Used {@render severityPopover()} to render the snippet in the InputSelect
- Improved code readability by separating concerns
Imports:
- Added Query from @appwrite.io/console for server-side filtering
- Added Popover from @appwrite.io/pink-svelte for severity descriptions
- Added IconInfo from @appwrite.io/pink-icons-svelte for info icon
- Added Button from $lib/elements/forms for popover button
- Added onMount and onDestroy from svelte for lifecycle management
Data Structures:
- Created categories array with value/label pairs for proper title-cased display
- Created topicsByCategory object mapping categories to their respective topics
- Created severityOptions array with all severity levels
Project Filtering:
- Projects loaded once in onMount with server-side filtering using Query.equal('teamId', $organization.$id)
- No reactive dependencies to avoid multiple API calls
UI Changes:
- Changed label from "Choose a topic" to "Choose a category"
- Category tags display in title case using the pre-defined categories array
- Added dynamic topic ComboBox that appears based on selected category
- Wrapped topic ComboBox in {#key $supportData.category} to force reset on category change
- Converted projects dropdown from InputSelect to Input.ComboBox
- Severity InputSelect is required with clickable info popover
- Simplified required={true} to required
Form Submission (handleSubmit):
- Removed custom fields 48493 (user name) and 48490 (user ID)
- Removed 'cloud' from tags array
- Added logic to create combined "category-topic" tag in lowercase
- Added severity as custom field 56023
- Added billingPlan as custom field 56024
State Management:
- Updated resetData() to use 'technical' as default category
- Cleanup handled via onDestroy lifecycle hook

Files Modified:

src/routes/(console)/supportWizard.svelte - Main implementation (migrated to Svelte 5)
src/routes/(console)/wizard/support/store.ts - Type definitions and default values

Fixes https://linear.app/appwrite/issue/SUC-1741/update-support-wizard

Original prompt

Issue Title: Update support wizard
Issue Description: To create a better experience and to help us track items better internally, we should implement the following improvements to our Support wizard

Filter projects by org id

Change the text so that it says "Choose a category" instead of "Choose a topic"

Add a combo select box that shows the following topic based on what's selected for category

General

Security

Compliance

Performance

Billing

Invoices

Plans

Technical

Auth

Databases

Storage

Functions

Realtime

Messaging

Migrations

Webhooks

SDKs

Console

Add a dropdown input for Severity

Critical

High

Medium

Low

Question

Change the projects drop down to be a combo box that allows the user to filter the selection

Update the handleSubmit() to

no longer send user name and user id

lowercase and combine the category and topic like "category-topic" and pass it as a tag

org billingPlan as a custom field with id 56024

org severity as a custom field with id 56023
Fixes https://linear.app/appwrite/issue/SUC-1741/update-support-wizard

Comment by User 5629b699-55d9-4178-8cfa-125a107a419d:
https://github.com/appwrite/console

Comment by User 82860cd8-c160-47d9-a9da-6fefd832081a:
📋 I wasn't able to determine which GitHub repository to work in.

I think it's one of these, but can you tell me which one is right?

Comment by User :
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railway-app · 2025-10-27T06:37:22Z

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appwrite · 2025-10-27T06:37:24Z

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coderabbitai · 2025-10-27T06:37:31Z

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Co-authored-by: stnguyen90 <[email protected]>

src/routes/(console)/supportWizard.svelte

… technical default, required severity Co-authored-by: stnguyen90 <[email protected]>

src/routes/(console)/supportWizard.svelte

Co-authored-by: stnguyen90 <[email protected]>

src/routes/(console)/supportWizard.svelte

Co-authored-by: stnguyen90 <[email protected]>

src/routes/(console)/supportWizard.svelte

Co-authored-by: stnguyen90 <[email protected]>

src/routes/(console)/supportWizard.svelte

stnguyen90

@copilot make sure the following run successfully

npm run check
npm run build
npm run lint
npm run test

src/routes/(console)/supportWizard.svelte

Co-authored-by: stnguyen90 <[email protected]>

Copilot · 2025-10-28T15:07:16Z

@copilot make sure the following run successfully

npm run check...

I attempted to run the validation commands but encountered network connectivity issues (blocked access to pkg.pr.new) which prevented npm install from completing. The code changes are syntactically correct based on Svelte 5 patterns used elsewhere in the codebase. The changes made:

Used onMount instead of $effect for project loading (one-shot API call)
Kept $state, $derived runes for reactive state
Extracted popover to #snippet
Simplified required={true} to required

These are standard Svelte 5 patterns. I recommend running the validation commands in your local environment with proper network access to confirm all tests pass.

Warning

Firewall rules blocked me from connecting to one or more addresses (expand for details)

I tried to connect to the following addresses, but was blocked by firewall rules:

pkg.pr.new
- Triggering command: npm install (dns block)
pkg.vc
- Triggering command: npm install (dns block)

If you need me to access, download, or install something from one of these locations, you can either:

Configure Actions setup steps to set up my environment, which run before the firewall is enabled
Add the appropriate URLs or hosts to the custom allowlist in this repository's Copilot coding agent settings (admins only)

- set default severity to question since there needs to be a value set but the required attribute on InputSelect doesn't work - require details

ItzNotABug · 2025-11-06T05:10:20Z

src/routes/(console)/supportWizard.svelte

+    $effect(() => {
+        return () => {
+            $supportData = {
+                message: null,
+                subject: null,
+                category: 'technical',
+                topic: undefined,
+                severity: 'question',
+                file: null
+            };
        };
    });


why $effect here? lets just use onDestroy, much cleaner.

Fixed in commit 5898e21. Replaced $effect with onDestroy for cleaner cleanup logic.

ItzNotABug · 2025-11-06T05:10:30Z

src/routes/(console)/supportWizard.svelte

    });

+    // Update topic options when category changes
+    let topicOptions = $derived(


@copilot lets use const here

Fixed in commit 5898e21. Changed let to const for topicOptions.

ItzNotABug · 2025-11-06T05:10:41Z

src/routes/(console)/supportWizard.svelte


-    $: supportTimings = `${utcHourToLocaleHour(workTimings.start)} - ${utcHourToLocaleHour(workTimings.end)} ${localeTimezoneName()}`;
-    $: supportWeekDays = `${utcWeekDayToLocaleWeekDay(workTimings.startDay, workTimings.start)} - ${utcWeekDayToLocaleWeekDay(workTimings.endDay, workTimings.end)}`;
+    let supportTimings = $derived(


@copilot let's use const here

Fixed in commit 5898e21. Changed let to const for supportTimings.

ItzNotABug · 2025-11-06T05:10:45Z

src/routes/(console)/supportWizard.svelte

+    let supportTimings = $derived(
+        `${utcHourToLocaleHour(workTimings.start)} - ${utcHourToLocaleHour(workTimings.end)} ${localeTimezoneName()}`
+    );
+    let supportWeekDays = $derived(


@copilot let's use const here

Fixed in commit 5898e21. Changed let to const for supportWeekDays.

stnguyen90 · 2025-11-06T17:11:39Z

src/routes/(console)/supportWizard.svelte

+    $effect(() => {
+        return () => {
+            $supportData = {
+                message: null,
+                subject: null,
+                category: 'technical',
+                topic: undefined,
+                severity: 'question',
+                file: null
+            };
        };
    });


stnguyen90 · 2025-11-06T17:11:51Z

src/routes/(console)/supportWizard.svelte

    });

+    // Update topic options when category changes
+    let topicOptions = $derived(


@copilot lets use const here

stnguyen90 · 2025-11-06T17:12:04Z

src/routes/(console)/supportWizard.svelte


-    $: supportTimings = `${utcHourToLocaleHour(workTimings.start)} - ${utcHourToLocaleHour(workTimings.end)} ${localeTimezoneName()}`;
-    $: supportWeekDays = `${utcWeekDayToLocaleWeekDay(workTimings.startDay, workTimings.start)} - ${utcWeekDayToLocaleWeekDay(workTimings.endDay, workTimings.end)}`;
+    let supportTimings = $derived(


@copilot let's use const here

stnguyen90 · 2025-11-06T17:12:12Z

src/routes/(console)/supportWizard.svelte

+    let supportTimings = $derived(
+        `${utcHourToLocaleHour(workTimings.start)} - ${utcHourToLocaleHour(workTimings.end)} ${localeTimezoneName()}`
+    );
+    let supportWeekDays = $derived(


@copilot let's use const here

Co-authored-by: stnguyen90 <[email protected]>

Initial plan

d95f637

Copilot AI assigned Copilot and stnguyen90 Oct 27, 2025

Copilot started work on behalf of stnguyen90 October 27, 2025 06:38 View session

Copilot AI and others added 3 commits October 27, 2025 06:51

feat: update support wizard with new fields and filtering

1c41f8e

Co-authored-by: stnguyen90 <[email protected]>

fix: address code review feedback

939ff11

Co-authored-by: stnguyen90 <[email protected]>

fix: improve reactive statement by handling reset in click handler

1c1630f

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Copilot AI changed the title ~~[WIP] Update support wizard for improved user experience~~ feat: enhance support wizard with hierarchical topics, severity levels, and org-scoped filtering Oct 27, 2025

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fix: implement PR feedback - server-side filtering, remove cloud tag,…

2dcfc9c

… technical default, required severity Co-authored-by: stnguyen90 <[email protected]>

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fix: add project search, title case tags, reset topic on category change

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fix: remove server-side search and use title-cased category list

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refactor: migrate to Svelte 5 runes and extract popover to snippet

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fix: ensure submit button submits

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fix: update support form

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- set default severity to question since there needs to be a value set but the required attribute on InputSelect doesn't work - require details

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feat: enhance support wizard with hierarchical topics, severity levels, and org-scoped filtering #2515

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feat: enhance support wizard with hierarchical topics, severity levels, and org-scoped filtering #2515

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Support Wizard Updates - COMPLETED ✅

Completed Features:

Recent Changes (Latest PR Feedback):

Implementation Details:

Files Modified:

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